30%+

appointment AND
referral conversion increase

70%

automation of ROUTINE interactions

~38%

boost in staff
performance

The Leading Access Center AI
Built for Healthcare

maximize returns. minimize effort.

Calculate ROI now

Quickly estimate the financial impact of Comet’s AI in your access center. Deliver easier self-service to patients while increasing live agents' productivity with AI-powered Agents and Copilots, all on a unified healthcare AI access solution.

How it Works

Unify your access points—calls, forms, messages—into a single platform. With intelligent routing and automation, patients get where they need to go faster, and your team stays focused on what matters most.
EHR Integrations
CTI & Telephony
Consumer 360
AI-first
Automated Tasks
EHR Integration
pre-built, direct EHR integration to deliver patient information for tailored experiences
Pre-configured Workflows
ETA Integration
CTI & Telephony
Consumer 360
Pre-configured Workflows
Automated Tasks
AI-First

ETA Integration

pre-built, direct EHR integration to deliver patient information for tailored experiences

real results, undeniable impact

30%

Increase in patient volumes

128k

Additional primary care appointments scheduled

Frequently Asked Questions

What languages does the AI agent support?

Comet’s AI agents currently support 10+ languages, including English (multiple accents), Spanish, Portuguese, Russian, German, Chinese, Hindi, Japanese, and Korean. Creole and Arabic are on the roadmap.

Can patients switch from chatbot to a live agent without losing context?

Yes. Whether the interaction starts via voice, SMS, or chat, all context and data persist throughout the journey to ensure seamless handoffs.

Can the AI agent handle multiple patient needs in one call?

Yes. Comet identifies multiple intents during a single interaction and can respond accordingly—whether it’s scheduling, answering questions, or triaging to a human agent.

Can the AI handle specialty referrals or complex workflows?

Yes. Comet supports complex referral workflows including specialty-specific routing, prior authorization steps, and provider-based rules.

Do the AI agents follow provider scheduling rules and decision trees?

Yes. Comet ingests your organization’s provider matching protocols and eliminates ineligible providers using built-in decision trees to surface the right slots.

Can Copilot be customized to guide our human agents?

Absolutely. You can tailor Copilot to surface knowledge base articles, next-best-actions, or escalation triggers aligned with your workflow.

How does Referral Copilot reduce referral processing time?

Referral Copilot uses AI to streamline referral intake from multiple modalities such as fax, EMRs, webforms, email and transcribes them in standard format within seconds for access teams to review and assign to AI agents for scheduling. It also offers features such as insurance verification, AI insights and more that removes manual steps to accelerate referral scheduling and reduces referral leakage.

Does Comet integrate with Epic, Cerner, or Athena?

Yes. Comet integrates natively with major EHR platforms like Epic (Cheers, Cadence, MyChart), Cerner, and Athena — enabling bi-directional scheduling, patient lookup, and real-time updates.

What channels are supported?

Comet supports voice, SMS, and web chat — offering a truly omnichannel experience.

Does it require heavy IT lift or ongoing support?

No. Comet is designed for fast implementation with minimal IT burden, supported by Innovaccer’s prebuilt connectors and robust configuration tools. Some use cases such as frequently asked questions can go live in 2-4 weeks, quickly followed by scheduling and more complex use cases.

Is the solution HIPAA-compliant and secure for handling PHI?

Yes. Comet meets all HIPAA requirements and follows industry best practices for data security and patient privacy.

Can the AI agent escalate to a live agent when needed?

Yes. Comet includes built-in escalation logic to ensure patients are transferred to human agents via warm transfer or through escalation queue in real time when needed.