Comet’s AI agents currently support 10+ languages, including English (multiple accents), Spanish, Portuguese, Russian, German, Chinese, Hindi, Japanese, and Korean. Creole and Arabic are on the roadmap.

Yes. Whether the interaction starts via voice, SMS, or chat, all context and data persist throughout the journey to ensure seamless handoffs.

Yes. Comet identifies multiple intents during a single interaction and can respond accordingly—whether it’s scheduling, answering questions, or triaging to a human agent.

Yes. Comet supports complex referral workflows including specialty-specific routing, prior authorization steps, and provider-based rules.

Yes. Comet ingests your organization’s provider matching protocols and eliminates ineligible providers using built-in decision trees to surface the right slots.

Absolutely. You can tailor Copilot to surface knowledge base articles, next-best-actions, or escalation triggers aligned with your workflow.

Referral Copilot uses AI to streamline referral intake from multiple modalities such as fax, EMRs, webforms, email and transcribes them in standard format within seconds for access teams to review and assign to AI agents for scheduling. It also offers features such as insurance verification, AI insights and more that removes manual steps to accelerate referral scheduling and reduces referral leakage.

Yes. Comet integrates natively with major EHR platforms like Epic (Cheers, Cadence, MyChart), Cerner, and Athena — enabling bi-directional scheduling, patient lookup, and real-time updates.

Comet supports voice, SMS, and web chat — offering a truly omnichannel experience.

No. Comet is designed for fast implementation with minimal IT burden, supported by Innovaccer’s prebuilt connectors and robust configuration tools. Some use cases such as frequently asked questions can go live in 2-4 weeks, quickly followed by scheduling and more complex use cases.

Yes. Comet meets all HIPAA requirements and follows industry best practices for data security and patient privacy.

Yes. Comet includes built-in escalation logic to ensure patients are transferred to human agents via warm transfer or through escalation queue in real time when needed.