Omnichannel AI Agents for Specialty Providers

Always-on AI agents built for specialty care. Cut wait times, resolve routine calls instantly, capture referrals, and book visits directly in your EHR.
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Why Specialty Leaders Trust Comet Health
Specialty call centers aren’t generic contact centers; workflows are complex. Comet Health is purpose-built for providers who need automation without losing the human touch.
Automation
at Scale
Up to 70% of inbound calls; consults, follow-ups, reschedules all handled by AI.
Lower Cost
per Call
~40% savings as routine tasks shift from staff to automation.

Specialty

Ready
Out-of-the-box templates, and seamless EHR + PMS integration.
Better Patient
Experience
Shorter wait times, fewer abandoned calls, and higher satisfaction scores.

“Comet helps us manage call volume without losing the human touch. Our teams focus on the patients who need us most.”
VP of Operations
Large Ortho Practice
Turn Every Inbound Call Into a Booked Visit
Comet AI transforms each patient call into a seamless experience — from first ring to confirmed appointment:
1
Patient Connects
2
Intent Recognized
3
Visit Scheduled
4
Details Confirmed
5
Routine Resolved
6
Escalation When Needed
Patient Connects
Voice or digital agent answers instantly, 24/7, across phone, chat, or SMS, in multiple languages.
watch a live Scheduling flow
watch a live Scheduling flow
Intent Recognized
AI understands the request and applies specialty-aware rules.
watch a live Scheduling flow
watch a live Scheduling flow
Visits Scheduled
Books directly into your EMR/EHR without staff intervention.
watch a live Scheduling flow
watch a live Scheduling flow
Details Confirmed
Sends patients preparation instructions and reminders automatically.
watch a live Scheduling flow
watch a live Scheduling flow
Routine Inquiries Resolved
FAQs, eligibility checks, and rescheduling automated with AI.
watch a live Scheduling flow
watch a live Scheduling flow
Escalation When Needed
Complex cases transfer smoothly to a live agent.
watch a live Scheduling flow
watch a live Scheduling flow
Turn Every Inbound Call Into a Booked Visit
Comet AI transforms each patient call into a seamless experience — from first ring to confirmed appointment:
Patient Connects
Voice or digital agent answers instantly, 24/7, across phone, chat, or SMS, in multiple languages.
watch a live Scheduling flow
watch a live Scheduling flow
Intent Recognized
AI understands the request and applies specialty-aware rules.
watch a live Scheduling flow
watch a live Scheduling flow
Visits Scheduled
Books directly into your EMR/EHR without staff intervention.
watch a live Scheduling flow
watch a live Scheduling flow
Details Confirmed
Sends patients preparation instructions and reminders automatically.
watch a live Scheduling flow
watch a live Scheduling flow
Routine Inquiries Resolved
FAQs, eligibility checks, and rescheduling automated with AI.
watch a live Scheduling flow
watch a live Scheduling flow
Escalation When Needed
Complex cases transfer smoothly to a live agent.
watch a live Scheduling flow
watch a live Scheduling flow
End-to-End Referral Management with EHR Integration
Comet’s AI automates the referral journey from intake to confirmed visit:

Capture

Digitizes faxes, portal entries, and phone calls (no manual re-entry).

Triage

Prioritizes by urgency, specialty, and payer rules

Schedule

Books directly into your EHR.

Confirm

Sends status and appointment details to referring providers.

Track

Monitors referral-to-appointment completion to prevent leakage.
Faster conversions from referrals to visits, with full visibility and fewer manual handoffs
see a live referral flow
see a live referral flow
Specialty Workflows, Out of the Box
explore templates for your specialty
explore templates for your specialty
Ophthalmology
Plastic Surgery
Gastroenterology
Cardiology
Nephrology
Orthopedics
Dermatology
Dental
OBGYN
Behavioral
Allergy
Behavioral
Plastic Surgery
Dermatology
Cardiology
Nephrology
Orthopedics
Gastroenterology
Dental
OBGYN
Allergy
Ophthalmology
Behavioral
Dental
Plastic Surgery
Gastroenterology
Nephrology
Orthopedics
Dermatology
OBGYN
Ophthalmology
Allergy
Cardiology
Outcomes That Matter to Specialty Teams
More Staff Capacity
Automation That Scales
Faster Patient Access
Predictable ROI
get a personalized roi projection
get a personalized roi projection
Comet’s AI Call Center Platform Advantage
Deployment in Weeks, Not Months
Unlike point solutions, Comet unifies scheduling, referrals, agent support, and ROI on the Innovaccer Platform—giving you a single view of performance and a path to scale beyond the access center when you are ready.
Scale with deep EHR/EMR, & Telephony  Integration
FHIR & HL7 APIs connectors to work seamlessly with your current EHR, EMR, CRM, PMS, & Telephony systems.
Featured integrations
When Fragmented Tools Fall Short, Comet Brings It All Together
“Innovaccer’s AI Referral Management solution aligns seamlessly with our commitment to efficiency and innovation. The platform’s referral insights offer the clarity we need to continuously improve our processes and ensure patients receive the care they need faster.”
Dr. Gregory Byrd
Olympia Orthopedic Associates
"Before Comet, referrals were scattered across systems. Now scheduling, support, and performance are unified—finally giving us visibility across all 12 clinics."
Director of Patient Experience
Orthopedic & Spine Group
"Point solutions gave us pieces, but not the whole picture. Comet unified scheduling and referrals in real time—our single source of truth for access."
Chief Medical Officer
Dermatology Group with 25 providers
“We no longer chase referrals across systems. Comet’s AI tooling makes our cardiology patients get seen faster, our team spends less time on paperwork, and every referral is visible from start to finish.”
Sr. Vice President Patient Access
Regional Cardiology Network
Ready to turn your healthcare call center into a growth engine?
See projected automation rates, abandonment impact, and staffing savings for your specialty — in minutes.
meet our experts
meet our experts

Frequently Asked Questions

Frequently Asked Questions

Will patients really trust AI in a healthcare call center?

Yes. Patients value speed. Comet Health uses natural voice, specialty-aware scripts, and instant SMS follow-ups. Routine calls are automated, and complex cases are escalated to staff.

 How is Comet Health different from a generic contact center?

Generic CCaaS isn’t built for healthcare. Comet Health is. With specialty templates for orthopedics, cardiology, ophthalmology, and dermatology—plus EHR/PMS integration and a pronunciation editor for provider names—you get smoother scheduling, fewer errors, and no lost referrals.

What inbound call workflows can Comet AI automate?

Appointment scheduling/rescheduling, referral intake, eligibility checks, billing FAQs, prep instructions, directions, and more.

How fast can we deploy Comet Health?

Most practices go live in under 8 weeks. Start with specialty templates, run a pilot with 8–12 sites, then scale with dashboards tracking automation, first-call resolution, and referral conversion.

 How does end-to-end referral management works?

Manual referral intake leaks revenue. Comet automates capture (fax, portal, phone), verifies insurance, triages urgency, books into your EHR, and confirms back to referrers—so more referrals become visits.

What KPIs prove ROI?

Track abandonment reduction, % of calls automated, first-call resolution, FTE savings per 10k calls, cost per resolved call, and referral conversion. Comet’s dashboards make this transparent.

Can we start small and expand later?

Absolutely. Many groups begin with scheduling automation, then add referrals, billing deflection, and outbound campaigns. Scale specialty by specialty—at your own pace.
Fuel Access Center Performance
 with the Power of Comet
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Request a demo
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